Investment in crowdfunding via Sloane Circle entails risks, including the risk of partial or entire loss of the money invested.
Your investment is not covered by the deposit guarantee schemes established in accordance with Directive 2014/49/EU of the European Parliament and of the Council*.

Nor is your investment covered by the investor compensation schemes established in accordance with Directive 97/9/EC of the European Parliament and of the Council**.

You may not receive any return on your investment. Crowdfunding products are not savings product and we advise you not to invest more than 10 % of your net worth in crowdfunding projects.

You may not be able to sell the investment instruments when you wish. If you are able to sell them, you may nonetheless incur losses.

Complaint procedure

Do you have a complaint about a Sloane Circle product or service? We will make sure to carefully consider or resolve any complaint you have. Please email your complaint to hello@sloanecircle.com. You will then receive a confirmation of receipt within 3 working days and we will let you know within what term we will respond.

We handle simple complaints immediately. Other complaints are usually processed within a month. We will respond by phone or email. Do we get the same complaint more often? Then we will of course look for a structural solution.

If your complaint is about one of our employees or partners, we will discuss your complaint with that person or organisation. Would you rather not? Then let us know right away. Is your complaint about a situation that took place more than a year before the submission?
Then, in principle, we no longer have to deal with your complaint: you will then receive a letter about this.

We record complaints in our complaints register and keep them for at least one year after handling. Our management team periodically reviews all complaints.

Sloane Circle BV
Eerste Sweelinckstraat 58
2517 GE The Hague
the Netherlands
hello@sloanecircle.com

* Directive 2014/49/EU of the European Parliament and of the Council of 16 April 2014 on deposit guarantee schemes, OJ L 173, 12.6.2014, p. 149. ** Directive 97/9/EC of the European Parliament and of the Council of 3 March 1997 on investor compensation schemes, OJ L 84, 26.3.1997, p. 22.